Care Doesn't End at Checkout
What happens between appointments can shape whether patients are able to follow through with their care.
Support for Patients Between Visits
Helping Patients Follow Through Beyond the Visit.
KSM SupportLink partners with outpatient practices to extend care management and patient support beyond the clinic, helping patients stay connected, navigate barriers, and move forward with their care.
CCM
Chronic Care Management for patients managing multiple chronic conditions.
PCM
Focused care management for a serious or complex chronic condition.
CHI
Support addressing social and practical barriers that affect medical care.
PIN
Personalized navigation for patients facing a serious, high-risk illness.
Working Alongside Your Practice
A Connected Approach to Patient Support
Practice Partner
01
Your Practice Identifies the Need
Your team identifies patients who may benefit from additional care management or navigation support.
02
KSM Extends the Support
KSM works with patients between visits to help address barriers, coordinate next steps, and support continued engagement.
03
Your Practice Stays Connected
Relevant progress and concerns are communicated back to the practice so patient support remains connected to the care team.
More Support Without Building Another Department
KSM gives practices a dedicated care management partner without requiring them to build an additional in-house coordination team.
Keep Your Practice Connected
KSM helps close the communication gap between patient needs outside the clinic and the team responsible for their care.
Practice Perspectives
Built to Make Patient Support More Manageable.
An additional layer of support for patients, while keeping the practice at the center of their care.
“
KSM has helped our team stay connected to patients who need additional support between appointments, while keeping our clinical staff informed.
Practice Partner
Primary Care
“
Having a dedicated team focused on follow-up, barriers, and coordination gives our practice another layer of support for patients with ongoing needs.
Practice Partner
Outpatient Care
“
The structured communication helps us understand what is happening between visits and where patients may need additional attention from our team.
Practice Partner
Primary Care
See How KSM Can Support Your Practice.
Tell us about your practice and patient population. We can explore whether KSM is a good fit for your current care management needs.