Patient privacy is a priority at KSM SupportLink. Our systems and communication processes are designed with HIPAA-conscious practices to help protect sensitive health information throughout the patient coordination process.
Patient information moves through several points during care coordination. We use HIPAA-conscious systems, encrypted communication, and privacy-focused workflows throughout that process.
Patient intake and the collection of protected health information are completed through HIPAA-conscious systems and workflows designed for the secure handling of sensitive patient information.
Our team uses a HIPAA-conscious internal system and defined workflows to manage patient information and the documentation needed to support care coordination.
Patient calls are conducted through an encrypted calling service so our team can communicate with patients through a secure platform.
Patient reports and protected health information communicated back to participating clinics are transmitted through HIPAA-conscious systems and secure communication methods.
Patients and practices trust KSM SupportLink with sensitive information. We take that responsibility seriously and place patient privacy among our highest operational priorities.
From intake and patient communication to internal documentation and reporting back to the clinic, our processes are designed to handle patient information carefully, securely, and with respect for confidentiality.
Contact KSM SupportLink to learn more about the systems, privacy practices, and safeguards we use to support secure patient coordination and communication with participating clinics.
