Primary Care
Practices managing patients with multiple ongoing health needs who may benefit from more consistent support between routine visits.
Who We Serve
Built for Practices Managing Care Beyond the Office Visit.
KSM SupportLink partners with outpatient practices whose patients benefit from additional coordination, navigation, and consistent support between provider encounters.
Practices We Support
Designed for Outpatient Care
KSM can support a range of outpatient practices where ongoing patient engagement and care coordination are an important part of the care experience.
Internal Medicine
Practices caring for adults with chronic conditions, complex care needs, and multiple points of contact across the healthcare system.
Geriatric Care
Practices serving older adults who may face multiple conditions, specialists, medications, caregivers, or practical barriers to navigating care.
Specialty Practices
Specialists caring for patients whose serious or complex conditions require continued navigation, coordination, and follow-through outside the office.
Independent Practices
Smaller practices that want to expand their patient support capacity without building an entirely separate care coordination department in-house.
Multi-Provider Practices
Growing practices seeking a more structured approach to patient follow-up and coordination across a larger eligible patient population.
Patient Populations
Patients Who May Benefit From Additional Support
Not every patient requires ongoing care management. KSM is most relevant when needs continue beyond the clinical encounter and additional support can help patients navigate their care more successfully.
Patients Managing Multiple Chronic Conditions
Patients balancing several ongoing health conditions, provider recommendations, appointments, and care needs over time.
Patients With a Complex Principal Condition
Patients whose primary chronic condition requires focused coordination, continued engagement, and structured follow-through.
Patients Facing Social or Practical Barriers
Patients whose ability to access or follow through with care may be affected by transportation, food access, housing concerns, financial challenges, or difficulty navigating available resources.
Patients Navigating Serious Illness
Patients facing a serious or high-risk illness who may need additional help navigating specialists, appointments, resources, and a more complex healthcare journey.
Patients Struggling With Follow-Through
Patients who may benefit from additional engagement when referrals, appointments, preventive care needs, or other next steps are difficult to complete.
Patients With Complex Care Networks
Patients interacting with multiple providers, specialists, services, or community resources who may benefit from a more connected support structure.
Practice Fit
When KSM May Be a Good Fit
Some practices already have the internal resources to provide extensive care management. Others have patients who need more support than their current staff can consistently provide.
KSM is designed for practices looking to add structured care management capacity while keeping the patient's medical care centered with their existing healthcare team.
Your team has limited time for between-visit follow-up.
Important patient needs continue after the appointment, but staff capacity is limited.
Patients frequently need help navigating next steps.
Referrals, appointments, resources, transportation, or other barriers make follow-through more difficult.
Your patient population includes complex or chronic care needs.
Some patients would benefit from more consistent engagement outside routine provider encounters.
You want additional care management capacity without building a new department.
KSM can work alongside the practice as an external care management resource.
You want a more structured approach to patient support.
Consistent outreach and coordination can help create continuity between office visits.
What Could KSM Provide for These Patients?
Explore our care management programs and the coordination, navigation, follow-up, and patient support KSM can provide.
Could KSM Be a Fit for Your Practice?
Tell us about your practice, patient population, and current care management needs. We can discuss whether KSM may be a good fit for your workflow.